Shipping

SHIPPING

Official ship days are Monday & Thursday each week.

An email notification with tracking information will be sent as soon as your item is packaged and ready to ship.

Note: Tracking info may take 1-3 days to appear on the USPS web site.

Along with the USA, shipping Canada and the UK are available. Please note that customers are responsible for any additional fees, such as customs duties, taxes, or handling fees, which may be applied by your country’s customs office for orders shipped to Canada and the UK. These charges are determined by your local customs office and are not within my control.

RETURNS + EXCHANGE POLICY

I hope you love your yarn! If you are not satisfied with your order, email me via the contact form on the home page or at Carolyn@swancityyarns.com within 7 days of delivery to request a refund.

Yarn must be returned in the same condition and weight that it was received. Yarn that is used, caked, missing a label, damaged or soiled will not be accepted.

Any yarn clubs or mystery preorders are considered a final sale and not eligible for refund.